Legal

Terms

Booking

Online booking for same-day travel closes 30 minutes before departure (East Africa Time). A booking holds up to 6 seats.

Fares are set by ENA Coach and confirmed at the time of booking: Business (rows 1–2) and VIP (rows 3–5) carry a premium over the Normal fare.

Payment

Payment is by M-Pesa: enter your number on the payment page and approve the prompt on your phone.

Boarding

Report at your boarding point at least 30 minutes before departure with a valid ID and your ticket. Seats not claimed at departure may be released.

Luggage

Each passenger may carry 20 kg free. Excess luggage is charged at the office. ENA Coach is not liable for undeclared valuables.

Cancellations

Unpaid bookings can be cancelled online, releasing the seats. For paid bookings, contact the office for rescheduling.